At Agika Me, we’re confident you’ll love our products and we do everything we can to make our customers happy.
But in the rare case you’re not satisfied, we’re here to help. Here’s how…
The small print for our 30-day Risk-Free, Money-Back Guarantee
We’ve made sure our Satisfaction Policy is the best in the industry, with a dedicated customer service team ready to help you out for a full 30-days.
Our satisfaction policy covers the first 30-days after your product is delivered to you. If 30 days have gone by since you’ve received your product, this policy becomes invalid. To be fair to us both, the day the tracking company marks the order “delivered” is the day we count as the 1st day in the 30 days.
We might require you to submit photos or other proof of damaged/defective goods. Having photos helps us understand the issue and also lets us speak with our trusted manufacturing partners to stop it happening again. We ask that you kindly cooperate with this and give us the information necessary to help you as quickly as we can.
If you receive a product that is broken, defective, or not like it should be, we will send you a replacement ASAP.
We might ask for some evidence to provide the defect. We try our best not to inconvenience you too much.CAN I EXCHANGE AN ITEM FOR A LARGER OR SMALLER SIZESince most of our products are custom printed on demand, we are not able to take returns based on fit. It’s why we encourage customers not certain about which size to order to contact our customer support team for assistance. We’re Sofa Cover geeks and love being challenged to find your perfect fit.As stated however, we will always replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
ITEM NOT RECEIVED
We promise delivery within 1-5 weeks of you placing the order. If you have not received the item within 5 weeks, you have the right to request a new package be shipped out to you instantly.
You also have the right to ask for a full refund. However, please note that before we issue a refund, we might require you to contact the local post office and communicate with them. This is because in many cases, the post office marks the order as delivered (because they delivered in the mailbox or through the front door) but the customer didn’t notice it was there.
Even if 4 weeks have elapsed since you’ve placed your order, please send us an email at email@example.com to track your order down. We will do our best to locate the order for you to try to keep our 5 week promise.
WHAT IF YOU’RE NOT HAPPY WITH THE DECISION
If you’re not happy with the decision you have received from the customer care agent, you have the right to appeal his/her decision.
You can do so by sending another email with “Escalate” in the subject line of the email. Your case will then be reviewed by a senior customer care executive and your problem will be resolved.
Changed your mind? We allow cancellation and order changes within 24 hours of placing your order.
If you request an order cancellation within 24 hours, we will refund the entire amount of the order, minus a $5 cancellation charge. The cancellation charge covers fulfilment work and fees that may have already been undertaken. Order changes are free of cost.
If more than 24 hours have elapsed since you’ve placed your order, we cannot cancel or change your order. That’s because we process and ship out most orders within 24 hours of you placing the order.
Even though we are quite liberal on replacements and store credit, we are not so liberal on refunds.
If you have received a product that does not match your expectations, we will replace it. If you do not want a replacement, we will give you store credit. If you absolutely want a refund, your case will be evaluated on an individual basis and a decision will be made if you should receive a refund or not.
In most cases, you will NOT be given a refund. But in all cases, we will resolve your problem through a replacement or store credit.
If you are not happy with your product or the service provided by Agika Me, you have the right to complain and get your issue resolved.
HELP US SERVE YOU BETTER
The more clear and polite you are, the easier your customer service experience will be. Our customer care agents are (lovely!) humans and they find it much easier to function when the people they are dealing with are polite and rational.
Their job is to solve your problems and help you out with your order. And they will do the best they can to help you out. We promise.
If you have any questions about this refund policy, please send us an email at firstname.lastname@example.org and a customer care agent will assist you within 2 working days